PRIVACY POLICY

Introduction

NovoHeat Ltd (“NovoHeat”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data obtained through our website and in the course of our business activities.

NovoHeat Ltd is registered in England and Wales.
Registered Office: [Insert Address]
Company Number: [Insert Number]
Email: [Insert Email]

NovoHeat Ltd is the Data Controller for the purposes of UK data protection legislation.

Data Protection Legislation

We process personal data in accordance with:

The UK General Data Protection Regulation (UK GDPR)

The Data Protection Act 2018

Information We May Collect

We may collect and process the following personal data: Name, Company name, Email address, Telephone number.

Information provided in enquiries or correspondence

Technical data such as IP address and basic website usage data

Any other information voluntarily provided to us

We do not intentionally collect sensitive personal data.

How We Collect Information

We collect personal data when:

You submit a contact form

You contact us by email or telephone

You engage with us in relation to potential or ongoing projects

You visit our website (through basic technical logs and cookies)

How We Use Personal Data

We use personal data to:

Respond to enquiries

Communicate regarding services and projects

Manage client and supplier relationships

Maintain internal records

Improve our website and services

Comply with legal obligations

We do not sell personal data to third parties.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Legitimate interests

Performance of a contract

Legal obligations

Consent (where applicable)

Disclosure of Personal Data

We may share personal data with:

Website hosting providers

IT service providers

Professional advisers (legal, accounting)

Regulatory authorities where required by law

All third parties are required to respect the security of personal data.

Data Retention

Personal data will be retained only for as long as necessary for the purposes for which it was collected, including satisfying legal or contractual obligations.

Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss or misuse.

However, no method of electronic transmission over the internet is entirely secure.

Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Request correction

Request deletion

Restrict or object to processing

Lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

To exercise your rights, please contact: [Insert Email]

Cookies

Our website uses essential cookies required for functionality.
We may also use analytics tools to understand website performance.

You can control cookies through your browser settings.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.